Senior Manager, Customer Support, Deliveroo Operations

DeliverooDubai, United Arab Emirates; London, United Kingdom

WhereDubai, United Arab Emirates; London, United Kingdom
ExperienceExperienced
Skills and toolscontact centre operations, BPO operations, customer support, root cause analysis, CSAT, average handling time (AHT), performance frameworks, workforce management, data analysis, OKRs
Also24/7 leadership team on-call rota; In-house Global Escalations team of around 50 agents; Outsourced network of circa 1,500 agents across three BPO partners and three Shared Service Centres
ReferenceRef. 2052
In the paper untilThu 19 Nov

This job is no longer advertised.

About the job

Senior customer support manager at Deliveroo. Lead the Global Escalations team and a network of circa 1,500 outsourced agents across three BPO partners and three Shared Service Centres. Drive customer experience improvements while balancing cost and service performance. Dubai or London. Participation in a 24/7 leadership on-call rota.

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