Office and customer service
Head of merchant operations
DeliverooManchester, United Kingdom
- WhereManchester, United Kingdom
- ExperienceExperienced
- Skills and toolsCRM systems, Salesforce, Excel pivot tables, INDEX MATCH, SQL, KPI management, Operational strategy, Contact centre operations
- Also80-person global team; 24/7 on-call rota; Two weeks on call quarterly; UK and Italy remit; Three days in office
- ReferenceRef. 4241
- In the paper untilThu 19 Nov
About the job
Head of merchant operations at Deliveroo, leading an 80-person operation supporting merchant partners across the UK and Italy. Senior leadership role shaping partner operations strategy, service performance and product priorities. Hybrid, 3 days in office. 24/7 on-call rota, approximately 2 weeks per quarter. CRM and analytical skills; experience leading large-scale international contact centre or operational teams.
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