Office and customer service
CX Transformation Specialist – Product & Experience
CapcoLondon, UK
- WhereLondon, UK
- TermsFull-time
- Perksdiscretionary bonus, competitive pension, health insurance, 40 hours of training annually
- Skills and toolscustomer journey mapping, service design, customer research, customer strategy, operating model design, go-to-market strategy, human-centred design, Salesforce, Microsoft Dynamics, Agile
- AlsoHybrid working; Five weeks’ annual leave; Eight backup care sessions; Dedicated Business Coach from day one
- ReferenceRef. 1162
- In the paper untilThu 19 Nov
This job is no longer advertised.
About the job
Join Capco’s Product & Experience practice in London, hybrid. Lead or support customer experience and transformation work for financial services clients, from customer strategies and journey research to service design, operating models and AI-enabled capabilities. Requires experience delivering customer experience or transformation initiatives in financial services, strong stakeholder and presentation skills, and experience in Agile or multidisciplinary teams. Benefits include discretionary bonus, pension, health insurance and at least 40 hours’ training annually.
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