Manchester paper
Office and customer service

Global head of merchant support

DeliverooManchester

As printed
Head of merchant supportDeliveroo. Hybrid, 3 days in office.Ref. 6519
  • Hours24/7 on-call for approximately 2 weeks per quarter
  • WhereManchester
  • ExperienceExperienced
  • ReferenceRef. 6519
  • In the paper untilThu 19 Nov

Skills and tools

  • Salesforce
  • Excel pivot tables
  • INDEX MATCH
  • SQL
  • Peakon
  • Contact centre operations
  • Business process outsourcing
  • Performance management
  • Team leadership
  • Stakeholder management

Also

  • Approximately 80 colleagues
  • 3 office days/week

About the job

Hybrid, 3 days in office. Global operation of approximately 80 colleagues. Large-scale international contact centre leadership and experience managing managers essential. Salesforce, Excel pivot tables and INDEX MATCH. SQL desirable. In-house and outsourced support strategy, performance management and executive stakeholder management. 24/7 on-call, approximately 2 weeks per quarter.

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