London paper
Office and customer service

Strategic Customer Success Manager

CartaLondon

As printed
Strategic customer success managerCarta. Private markets.Ref. 8253
  • WhereLondon
  • TermsFull-time
  • ExperienceExperienced · 5+ years
  • ReferenceRef. 8253
  • In the paper untilFri 20 Nov

Skills and tools

  • Customer success
  • Account management
  • SaaS
  • Quarterly business reviews
  • Net dollar retention
  • Gross dollar retention
  • Upselling
  • Cross-selling
  • Stakeholder management
  • ROI analysis

Perks

  • Equity
  • Health insurance
  • Flexible working arrangements

About the job

Manage strategic client relationships across private markets, with a focus on retention and account growth. Five years’ experience in customer success, account management or a senior client-facing SaaS or professional services role. Equity, private health insurance and flexible working arrangements.

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