Office and customer service
Quality Analyst - Contact Centre
DeliverooManchester, United Kingdom
- WhereManchester, United Kingdom
- LanguagesEnglish
- PerksHealthcare, Well-being, Pension, Annual leave
- Skills and toolsQuality scorecard, Root cause analysis, Qualitative analysis, Zendesk, Excel
- You’ll needOperations or customer service experience
- AlsoThree office days; Two optional home days
- ReferenceRef. 4335
- In the paper untilThu 19 Nov
About the job
Quality analyst, contact centre at Deliveroo. Hybrid, with 3 days in the office and 2 optional work-from-home days. Evaluate customer contacts and tasks, analyse survey feedback and root causes, and support agent coaching and improvement. Operations or customer service experience required. English communication skills required. Benefits include healthcare, well-being, pension and annual leave.
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