Office and customer service

Head of Merchant Excellence

DeliverooManchester, United Kingdom

• HoursHybrid: 3 days in-office; 24/7 on-call rota for approximately 2 weeks per quarter
• WhereManchester, United Kingdom
• ExperienceExperienced
• Perkshybrid work, fast-track progression, autonomy and ownership
• Skills and toolsCRM systems, Salesforce, Excel pivot tables, INDEX MATCH, SQL, operational performance management, customer care operations
• You’ll needSignificant leadership experience in a large-scale, international contact centre or operational environment, Track record of building and scaling customer care organisations in consumer-facing tech businesses, Experience managing managers of managers and driving engagement across multi-site setups, Exceptional communication skills, Strong analytical skills
• AlsoLeads a global operation of approximately 80 colleagues across the UK and Italy; Based in Manchester office; Reports into the Merchant Leadership team
• ReferenceRef. 1119
• In the paper untilThu 19 Nov

This job is no longer advertised.

About the job

Deliveroo seeks a Head of Merchant Excellence for its Merchant Leadership team in Manchester. Lead the strategy and performance of a global operation of about 80 colleagues across the UK and Italy. Shape partner operations, influence product and technology roadmaps, and advise senior leaders. Requires significant leadership experience in large-scale international operations and a record of scaling customer care in consumer-facing technology. CRM and analytical skills required; SQL is an advantage. Hybrid: 3 days in-office. 24/7 on-call rota for about 2 weeks per quarter.

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