Office and customer service
People Operations Process Transformation Lead
DeliverooLondon, England
- WhereLondon, England
- ExperienceExperienced
- Skills and toolsprocess improvement, HR shared services transformation, agile methodologies, AI-enabled workflows, Jira case management workflows, Workday, Jira Service Management, Lean, Six Sigma, prompt evaluation
- AlsoHybrid role; Global team across DoorDash, Wolt and Deliveroo; Interview typically includes 3–4 stages
- ReferenceRef. 1257
- In the paper untilThu 19 Nov
This job is no longer advertised.
About the job
People ops lead, London, hybrid. Deliveroo seeks a lead to simplify and standardise People Operations across Deliveroo, DoorDash and Wolt. Build a unified service catalogue and SOP library, streamline processes, manage operational backlogs and capacity, and prepare workflows for agentic AI. Design Jira case-management workflows and work across People Tech, Payroll and other teams. Experience in process improvement or HR shared services transformation, agile methods, AI-enabled workflows and case management is sought. Workday, Jira Service Management, Lean or Six Sigma experience is useful.
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