Office and customer service

People Operations Process Transformation Lead

DeliverooLondon, England

• WhereLondon, England
• ExperienceExperienced
• Skills and toolsWorkday, Jira, Jira Service Management, Kanban, sprint cycles, backlog management, process mapping, AI-enabled workflows, decision trees, Lean
• You’ll needSignificant experience in process improvement, operational excellence or HR shared services transformation, Experience cataloguing, sizing and simplifying end-to-end processes, Practical understanding of agile methods applied to operational or technology-enabled teams, Experience designing or governing AI-enabled workflows, including quality benchmarks and human review checkpoints, Experience designing ticketing and case management workflows, Ability to influence stakeholders across HR, technology and compliance
• AlsoHybrid role; Interview typically includes 3–4 stages
• ReferenceRef. 2521
• In the paper untilThu 19 Nov

About the job

People operations transformation lead at Deliveroo. Hybrid role, improving HR operations across DoorDash, Wolt and Deliveroo. Requires significant process improvement or HR shared services transformation experience, practical agile experience, and experience designing AI-enabled workflows and case management. Jira or Workday experience is an advantage.

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Found on boards.greenhouse.io. Not placed by the employer; applications go to the original posting.