United States paper
Office and customer service

Lead customer success strategy and operations

AppianMcLean, Virginia

As printed
Lead customer success strategist $150–300k. Appian. 4–5 days in office.Ref. 8960
  • Pay$150,000–300,000 per year
  • WhereMcLean, Virginia
  • WorkOn-site
  • TermsFull-time
  • ExperienceExperienced · 8+ years
  • ReferenceRef. 8960
  • In the paper untilThu 19 Nov

Skills and tools

  • Customer health scoring
  • Gainsight
  • Salesforce
  • Tableau
  • Voice of customer programs
  • Customer journey mapping
  • Customer segmentation
  • Customer analytics
  • Stakeholder management
  • Executive reporting

You’ll need

  • MBA or advanced degree

Perks

  • 401(k) match
  • Flexible time off
  • Paid parental leave
  • Tuition reimbursement

About the job

Onsite, 4–5 days a week. For an experienced customer success strategy and operations leader with 8+ years’ experience, including 3+ years in enterprise SaaS. Build customer health, satisfaction, and lifecycle programs. Lead analytics and executive reporting. Gainsight, Salesforce, or Tableau proficiency. 401(k) match, flexible time off, paid parental leave, and tuition reimbursement.

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