Office and customer service

Quality Analyst - Contact Centre

DeliverooManchester, United Kingdom

• WhereManchester, United Kingdom
• ExperienceSome experience
• LanguagesEnglish
• Perkshealthcare, well-being, parental leave, pension
• Skills and toolsquality scorecard, root cause analysis, qualitative analysis, Excel, Zendesk
• You’ll needStrong English communication, Experience in high-pressure operations or customer services, Thoroughness and precision, Critical thinking
• AlsoThree days a week in the Manchester office; two optional work-from-home days
• ReferenceRef. 3276
• In the paper untilThu 19 Nov

About the job

Hybrid, 3 days a week in the Manchester office and 2 optional work-from-home days. Evaluating customer service contacts, analysing quality and feedback, and supporting agent coaching. Experience in high-pressure operations or customer services, strong English communication and critical thinking. Benefits include healthcare, well-being, parental leave and pension.

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Found on boards.greenhouse.io. Not placed by the employer; applications go to the original posting.