Office and customer service

Lead Strategist, Customer Success Strategy and Operations

Appian CorporationMcLean, Virginia

• Hours4–5 days in office per week
• WhereMcLean, Virginia
• ExperienceExperienced
• Skills and toolsCustomer success strategy, Customer health scoring, Customer satisfaction programs, Customer lifecycle strategy, Customer segmentation, Customer journey mapping, Customer success analytics, Gainsight, Salesforce, Tableau
• You’ll need8+ years in customer success strategy, success management at scale, customer success operations, or a related function, At least 3 years in an enterprise SaaS environment
• AlsoWorks with the Chief Customer Office
• ReferenceRef. 3328
• In the paper untilThu 19 Nov

About the job

Senior customer success strategy lead at Appian. Own customer health, satisfaction, retention, and expansion programs, including health scoring, customer feedback, segmentation, and lifecycle strategy. Requires 8+ years in customer success strategy, operations, or a related function, including 3+ years in enterprise SaaS. 4–5 days in office per week.

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