Manchester paper
Office and customer service

Quality Analyst, Contact Centre

DeliverooManchester

As printed
Quality analyst, contact centreDeliveroo. Hybrid. Customer support quality.Ref. 7068
  • WhereManchester
  • WorkHybrid
  • LanguagesEnglish
  • ReferenceRef. 7068
  • In the paper untilThu 19 Nov

Skills and tools

  • QA
  • Root cause analysis
  • Customer satisfaction
  • Zendesk
  • Excel
  • Coaching
  • Stakeholder management
  • Critical thinking

Perks

  • Healthcare
  • Parental leave
  • Pension
  • Paid time off

About the job

Hybrid, 3 days in the office and 2 optional work-from-home days. Quality checks on customer support contacts, customer survey feedback and root cause analysis. English required. Zendesk and Excel experience preferred. Healthcare, parental leave, pension and paid time off.

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