Office and customer service

Head of Merchant Excellence

DeliverooManchester, United Kingdom

• WhereManchester, United Kingdom
• ExperienceExperienced
• Perksfast-track progression, autonomy and ownership
• Skills and toolsCRM systems, Salesforce, Excel pivot tables, INDEX MATCH, SQL
• You’ll needSignificant leadership experience in a large-scale international contact centre or operational environment, Track record building and scaling customer care organisations in consumer-facing technology businesses, Experience managing managers of managers
• AlsoHybrid, 3 days in the office.; Global operation of approximately 80 people across the UK and Italy.; 24/7 on-call rota for approximately 2 weeks per quarter.
• ReferenceRef. 1806
• In the paper untilThu 19 Nov

About the job

Head of merchant excellence at Deliveroo. Lead the strategy and performance of a global operation of around 80 people across the UK and Italy. Hybrid, 3 days in the office. 24/7 on-call rota for approximately 2 weeks per quarter. Significant leadership experience in a large-scale international contact centre or operational environment; experience scaling customer care organisations and managing managers of managers. CRM systems, Excel and analytical skills required; SQL an advantage.

This is our short summary. Read the full posting on boards.greenhouse.io.

Found on boards.greenhouse.io. Not placed by the employer; applications go to the original posting.