Office and customer service
Quality Analyst - Contact Centre
DeliverooManchester, United Kingdom
- WhereManchester, United Kingdom
- ExperienceSome experience
- LanguagesEnglish
- Perkshealthcare, well-being, parental leave, pension
- Skills and toolsquality assessment, root cause analysis, qualitative analysis, agent coaching, Zendesk, Excel
- You’ll needStrong English communication skills, Experience in Operations or Customer Services in a high-pressure role
- AlsoHybrid, 3 days a week in the Manchester office; 2 optional work-from-home days.
- ReferenceRef. 1530
- In the paper untilThu 19 Nov
This job is no longer advertised.
About the job
Quality analyst, contact centre, at Deliveroo. Hybrid, 3 days a week in the Manchester office and 2 optional work-from-home days. Quality assessment, customer feedback analysis and agent coaching. Operations or Customer Services experience in a high-pressure role, and strong English communication skills.
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