Office and customer service

Head of Merchant Excellence

DeliverooManchester, United Kingdom

• WhereManchester, United Kingdom
• ExperienceExperienced
• Perksfast-track progression, autonomy and ownership, visible impact
• Skills and toolsCRM systems, Salesforce, Excel pivot tables, INDEX MATCH, SQL, contact centre operations, operational strategy, KPI management, data analysis
• You’ll needSignificant leadership experience in a large-scale, international contact centre or operational environment, Experience building and scaling customer care organisations in consumer-facing technology businesses, Experience managing managers and driving engagement across multi-site teams
• AlsoHybrid work pattern, 3 days in office; Global operation of approximately 80 colleagues across the UK and Italy; 24/7 on-call rota for approximately 2 weeks per quarter
• ReferenceRef. 1469
• In the paper untilThu 19 Nov

This job is no longer advertised.

About the job

Head of merchant support at Deliveroo. Leads a global operation of about 80 colleagues across the UK and Italy, setting partner support strategy and influencing product and technology. Senior operations leadership experience required, including scaling customer care and managing managers. Hybrid, 3 days in office. 24/7 on-call rota for about 2 weeks per quarter. Fast-track progression, autonomy and ownership.

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