Denver paper
Office and customer service

Senior customer support manager

ContentfulDenver

As printed
Senior customer support manager $150–188k. Contentful. AI and automation.Ref. 8930
  • Pay$150,100–187,600 per year
  • WhereDenver
  • TermsFull-time
  • ExperienceExperienced · 7+ years
  • ReferenceRef. 8930
  • In the paper untilFri 20 Nov

Skills and tools

  • Zendesk
  • Jira
  • Slack
  • Salesforce
  • APIs
  • SaaS architecture
  • Web technologies
  • AI agents
  • Automation
  • Incident management

About the job

$150–188k base. AI and automation. 7+ years in technical support, including 3+ building and leading round-the-clock teams. Recruiting, coaching and performance management. Incident management and customer escalation experience. APIs, SaaS architecture and modern web technologies. Hands-on Zendesk, Jira, Slack and Salesforce.

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