Quality Analyst - Contact Centre

DeliverooManchester, United Kingdom

Hours3 days a week in the Manchester office; 2 optional work-from-home days
WhereManchester, United Kingdom
ExperienceSome experience
LanguagesEnglish
Perkshealthcare, well-being, parental leave, pension
Skills and toolsquality scorecard, root cause analysis, Zendesk, Excel
You’ll needStrong experience in Operations or Customer Services, Strong critical-thinking skills
AlsoBenefits differ by country
ReferenceRef. 1298
In the paper untilThu 19 Nov

This job is no longer advertised.

About the job

Hybrid, 3 days a week in the Manchester office and 2 optional work-from-home days. Evaluate agent contacts, analyse feedback and support coaching and quality improvements. Strong Operations or Customer Services experience and English communication skills required. Healthcare, well-being, parental leave and pension among country-specific benefits.

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