Senior customer support manager

DeliverooDubai, United Arab Emirates; London, United Kingdom

WhereDubai, United Arab Emirates; London, United Kingdom
ExperienceExperienced
Skills and toolsContact centre operations, BPO operations, Root cause analysis, CSAT, Average handling time (AHT), Performance frameworks, Workforce planning, Customer support systems, Automation, Data analysis
AlsoGlobal Escalations team of around 50 agents across the UK and Georgia; Outsourced network of three BPO partners and three Shared Service Centres, around 1,500 agents; 24/7 leadership on-call rota
ReferenceRef. 1611
In the paper untilThu 19 Nov

This job is no longer advertised.

About the job

Senior customer support manager, operations, at Deliveroo. Lead the Global Escalations team and operational performance across three BPO partners and three Shared Service Centres. Around 50 in-house agents across the UK and Georgia; around 1,500 agents in the outsourced network. Focus on customer experience, CSAT, quality and cost performance. 24/7 leadership on-call rota.

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