Office and customer service
Quality Analyst - Contact Centre
DeliverooManchester, United Kingdom
- Hours3 days a week in the office; 2 optional work-from-home days
- WhereManchester, United Kingdom
- LanguagesEnglish
- Perkshealthcare, well-being, parental leave, pensions
- Skills and toolsroot cause analysis, qualitative analysis, Zendesk, Excel
- You’ll needStrong communication skills in English, Experience in Operations or Customer Services
- ReferenceRef. 2822
- In the paper untilThu 19 Nov
About the job
Hybrid, 3 days a week in the office and 2 optional work-from-home days. Evaluate agent contacts, review customer feedback and identify coaching and service improvements. Operations or Customer Services experience and strong English communication skills. Zendesk and intermediate Excel preferred. Benefits include healthcare, well-being, parental leave and pensions.
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