Office and customer service

Customer experience transformation specialist

CapcoLondon, UK

• WhereLondon, UK
• ExperienceSome experience
• Perksdiscretionary bonus, pension, five weeks’ annual leave, 40 hours’ training annually
• Skills and toolscustomer journey mapping, service design, customer research, market research, competitor research, Design Thinking, Salesforce, Microsoft Dynamics, ServiceNow, Genesys
• You’ll needExperience delivering customer experience or business transformation in financial services
• AlsoHybrid
• ReferenceRef. 1974
• In the paper untilThu 19 Nov

About the job

Hybrid. Financial services experience required, with customer strategy, journey mapping and service design experience. Work on customer transformation across financial services. Benefits include a discretionary bonus, pension and five weeks’ annual leave.

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