Senior Manager, Customer Support, Deliveroo Operations

DeliverooDubai, United Arab Emirates; London, United Kingdom

WhereDubai, United Arab Emirates; London, United Kingdom
ExperienceExperienced
Skills and toolsContact centre operations, Business process outsourcing (BPO), Root cause analysis, Customer satisfaction (CSAT), Average handling time (AHT), Service-level agreements (SLA), Workforce management, Contact centre performance frameworks, OKRs
AlsoIn-house Global Escalations team of around 50 agents; Outsourced network of circa 1,500 agents; 24/7 leadership team on-call rota
ReferenceRef. 1794
In the paper untilThu 19 Nov

This job is no longer advertised.

About the job

Senior customer support manager at Deliveroo. Leads an in-house Global Escalations team of around 50 agents and an outsourced network of circa 1,500 agents. Accountable for customer support performance, customer satisfaction, quality and service levels. 24/7 leadership team on-call rota.

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