Office and customer service

Global Head of Merchant Excellence

DeliverooManchester, United Kingdom

• WhereManchester, United Kingdom
• ExperienceExperienced
• Perksfast-track progression, autonomy and ownership
• Skills and toolsCRM systems, Salesforce, Excel pivot tables, INDEX MATCH, SQL
• You’ll needSignificant leadership experience in a large-scale, international contact centre or operational environment, Experience building and scaling customer care organisations in consumer-facing technology businesses, Experience managing managers and driving engagement across multi-site teams
• AlsoGlobal operation of approximately 80 people across the UK and Italy; Hybrid pattern, 3 days in the office; 24/7 on-call rota for approximately 2 weeks per quarter
• ReferenceRef. 2697
• In the paper untilThu 19 Nov

About the job

Global head of merchant support at Deliveroo. Lead an operation of approximately 80 people across the UK and Italy, setting partner support strategy and shaping product and technology priorities. Suits an experienced leader from a large-scale international contact centre or operational environment, with customer care scaling and managers-of-managers experience. Hybrid, 3 days in the office. 24/7 on-call rota for approximately 2 weeks per quarter. Fast-track progression; autonomy and ownership.

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