Manchester paper
Office and customer service

Head of Merchant Excellence

DeliverooManchester

As printed
Head of merchant excellenceDeliveroo. Hybrid, 3 days in office.Ref. 8340
  • Hours24/7 on-call rota, approximately 2 weeks per quarter
  • WhereManchester
  • WorkHybrid, 3 days in office
  • TermsFull-time
  • ExperienceExperienced
  • ReferenceRef. 8340
  • In the paper untilThu 19 Nov

Skills and tools

  • CRM
  • Salesforce
  • Excel
  • Pivot tables
  • INDEX MATCH
  • SQL
  • Contact centre operations
  • Customer care operations
  • Operational strategy
  • Vendor management

Also

  • 24/7 on-call rota

About the job

Hybrid, 3 days in office. Lead a global operation of around 80 across the UK and Italy. Experience scaling large, international contact centre or customer care operations. Salesforce and strong Excel skills. SQL an advantage. 24/7 on-call rota, around 2 weeks per quarter.

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