London paper
Office and customer service

Senior customer support manager

DeliverooLondon

As printed
Senior customer support manager Deliveroo. 24/7 on-call rota.Ref. 7146
  • WhereLondon
  • TermsFull-time
  • ExperienceExperienced
  • ReferenceRef. 7146
  • In the paper untilThu 19 Nov

Skills and tools

  • Contact centre operations
  • BPO management
  • Customer escalations
  • Complaint handling
  • CSAT
  • Average handling time
  • Workforce management
  • Customer support systems
  • Process optimisation
  • Team leadership

Also

  • 24/7 on-call rota

About the job

Leadership of a 50-agent in-house escalations team and outsourced support operations covering around 1,500 agents. Contact centre, BPO or shared service centre leadership experience. Vendor management at scale, complaint handling and data-led performance improvement. 24/7 leadership on-call rota.

This is our short summary. Read the full posting on boards.greenhouse.io.

Found on boards.greenhouse.io. Not placed by the employer; applications go to the original posting.

Is this your job? Claim it
Report this ad
What’s wrong?
Apply on boards.greenhouse.io