Office and customer service

Head of Merchant Excellence

DeliverooManchester, United Kingdom

• WhereManchester, United Kingdom
• ExperienceExperienced
• PerksFast-track progression, Autonomy and ownership
• Skills and toolsCRM systems, Salesforce, Excel pivot tables, INDEX MATCH, SQL
• You’ll needSignificant leadership experience in a large-scale, international contact centre or operational environment, Experience building and scaling customer care organisations in consumer-facing technology businesses, Experience managing managers of managers
• AlsoGlobal operation of about 80 people across the UK and Italy; Hybrid pattern, 3 days in the office; 24/7 on-call rota for about 2 weeks per quarter
• ReferenceRef. 3430
• In the paper untilThu 19 Nov

About the job

Head of merchant excellence at Deliveroo. Lead a global operation of about 80 people across the UK and Italy. Hybrid, 3 days in the office. Significant leadership experience in a large-scale international contact centre or operational environment. CRM systems and analytical skills; SQL an advantage. 24/7 on-call rota for about 2 weeks per quarter. Fast-track progression and autonomy.

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Found on boards.greenhouse.io. Not placed by the employer; applications go to the original posting.