Office and customer service

People Operations Process Transformation Lead

DeliverooLondon, England

• WhereLondon, England
• ExperienceExperienced
• Skills and toolsWorkday, Jira, Jira Service Management, Kanban, Sprint cycles, Backlog management, AI-enabled workflows, Prompt evaluations, Decision trees, Knowledge architectures
• You’ll needSignificant experience in process improvement, operational excellence or HR shared services transformation, Experience cataloguing, sizing and simplifying end-to-end processes, Experience designing or governing AI-enabled workflows, Experience designing ticketing and case management workflows, Ability to influence cross-functional stakeholders
• AlsoInterview typically includes 3–4 stages
• ReferenceRef. 1577
• In the paper untilThu 19 Nov

This job is no longer advertised.

About the job

People operations transformation lead at Deliveroo. Hybrid. HR process transformation across DoorDash, Wolt and Deliveroo, including workflow simplification, Jira case management and preparation of processes for AI agents. Significant experience in process improvement, operational excellence or HR shared services transformation required. Interview typically includes 3–4 stages.

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